Shipping and Return Policy

SHIPPING

Standard shipping* on all orders £100 or more (2-3 days) - FREE

Standard shipping* on all orders under £100 -

  • Small parcels: £3.50 (2-3 days)
  • Medium parcels: £5.50 (2-3 days)
  • Large parcels: £9.50 (3-5 days)

*UK Shipping Only (Please contact us at info@smateria.co.uk for delivery in other countries). Pricing will show at checkout. Purchases made on weekends or bank holidays will be processed the next working day.

Please note that sizes might vary slightly between our approximate dimensions on the site and the finished product. Likewise, colours might be slightly different because of lighting when photographed, or the settings of your own computer.

If you have a question about your order, email us at info@smateria.co.uk. We are always happy to help!

RETURNS AND EXCHANGE POLICY

We want you to love your purchase! If you are not completely satisfied, let us know and we will work with you to make it right. Please note: due to the handmade nature of our products, there may be slight variations in some items. We believe this is one of the beautiful things about owning a handmade item.

Please contact us at info@smateria.co.uk within 7 days of receiving your order to see if you are eligible for return or exchange, and to receive shipping address. The item must be returned within 14 days of receipt. Shipping costs are not refundable. To be eligible for a return the returned products must be in new, perfect condition, with all the original tags attached. Used or damaged items by customer cannot be refunded or exchanged.

You’ll need to cover your own return postage costs; we also recommend using a tracked service for high value items, as we can’t accept liability for stray packages.

We aim to process all refunds/exchanges within 10 working days, but during busy times this may take a little longer. However, we will aim to keep you fully informed and will confirm by email once the refund or the exchange has been processed.